Mix and Match
Refund policy
Return Window
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
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Unused
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Unopened
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In its original packaging
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In the same condition in which you received it
Eligible Reasons for Return
We accept returns and issue refunds for the following situations:
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Damaged items
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Wrong item received
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Item lost in transit
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Product not opened and unused
If your order arrives damaged or incorrect, please contact us immediately with photos of the item and packaging.
Return Shipping Costs
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Customers are responsible for return shipping costs
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We cover return shipping only if the item is defective or incorrect
Shipping fees are non-refundable.
Refund Method
All approved refunds are issued to the original payment method used at checkout.
Once your return is received and inspected, you will be notified by email.
Approved refunds are processed within 5–10 business days.
How to Start a Return
To begin a return, contact us at:
Please include:
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Order number
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Reason for return
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Photos (if item is damaged or incorrect)
Returns sent without prior approval will not be accepted.
Lost Packages
If your order is marked as delivered but not received, or if it is lost in transit, contact us immediately. We will investigate with the carrier and issue a replacement or refund as appropriate.
Late or Missing Refunds
If you haven’t received a refund after processing:
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Check your bank account
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Contact your credit card company
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Then contact your bank
If you still have not received your refund, contact us at communicyt@nooksaga.com
Contact Us
For any return or refund questions:
